Refund and Returns Policy

At Shiv Shakti Art (A Unit of Jindalam Advertising PVT. LTD) , we strive to provide you with the best shopping experience possible. If you are not entirely satisfied with your purchase, we are here to help. Please review our Returns & Exchanges Policy to understand the guidelines and procedures for returning or exchanging products.

1. Eligibility for Returns & Exchanges:

1.1 Product Condition: To be eligible for a return or exchange, the product must be unused, unworn, and in the same condition as when you received it. It should be in its original packaging, with all tags and labels attached.

1.2 Timeframe: You must initiate the return or exchange process within [insert number of days] days from the date of delivery. After this period, we may not be able to accept your request.

2. Returns Process:

2.1 Contact Customer Support: To initiate a return, please contact our customer support team at [insert contact information]. Provide them with your order details, including the order number, product(s) you wish to return, and the reason for the return. Our customer support team will guide you through the next steps.

2.2 Return Authorization: Once your return request is approved, we will provide you with a return authorization number and any additional instructions for returning the product(s).

2.3 Packaging and Shipping: Please securely package the product(s) to prevent any damage during transit. You are responsible for the shipping costs incurred when returning the item(s) unless otherwise specified by our customer support team. We recommend using a trackable shipping service to ensure the safe return of the product(s).

3. Exchanges Process:

3.1 Contact Customer Support: If you would like to exchange a product for a different size, color, or style, please contact our customer support team at [insert contact information]. Provide them with your order details, including the order number, the product(s) you wish to exchange, and the desired replacement item(s). Our customer support team will guide you through the next steps.

3.2 Exchange Authorization: Once your exchange request is approved, we will provide you with an exchange authorization number and any additional instructions for returning the original product(s) and receiving the replacement item(s).

3.3 Packaging and Shipping: Please securely package the original product(s) to prevent any damage during transit. You are responsible for the shipping costs incurred when returning the item(s) for exchange, unless otherwise specified by our customer support team. We recommend using a trackable shipping service to ensure the safe return of the product(s).

4. Refunds:

4.1 Refund Processing: Upon receiving and inspecting the returned product(s), we will process your refund. The refund will be issued using the original payment method used for the purchase, unless otherwise agreed upon. Please note that it may take several business days for the refund to appear in your account, depending on your financial institution.

4.2 Non-Refundable Items: Certain items are not eligible for return or refund, including but not limited to personalized or customized products, intimate or sanitary goods, and perishable items. Please contact our customer support team for further clarification.

5. Damaged or Defective Products:

5.1 Inspection Upon Delivery: Please inspect the product(s) immediately upon delivery. If you receive a damaged or defective item, please contact our customer support team within [insert number of days] days of receiving the product. Provide them with your order details and photographic evidence of the damage or defect.

5.2 Resolution: Our customer support team will assess the situation and provide you with instructions for returning the damaged or defective item(s). We will either offer a replacement or initiate a refund, depending on the specific circumstances.

6. Contact Us:

If you have any questions or concerns regarding our Returns & Exchanges Policy, please contact our customer support team at [insert contact information]. We are here to assist you and ensure your satisfaction with our products and services.